Looking in the Wrong Place for Healthcare Improvements: A System Dynamics Study of an Accident and Emergency Department
本文运用系统动力学模型分析某急诊科，发现管理者将改进重点放在错误环节，揭示了系统结构对绩效的影响，对医院管理者和运筹学研究者有参考价值。
D. C. Lane, C. Monefeldt, J. V. Rosenhead, Looking in the Wrong Place for Healthcare Improvements: A System Dynamics Study of an Accident and Emergency Department, The Journal of the Operational Research Society, Vol. 51, No. 5 (May, 2000), pp. 518-531