Users’ Reactions to Information Technology: Some Multivariate Models and their Implications
总结了信息技术对用户影响的实证研究，指出了当前知识的空白，提出了多元模型并进行了初步测试，强调这些模型可用于指导IT的开发、实施和使用管理。
We summarize empirical work examining the impact on users of information technology (IT) and identify some gaps in current knowledge. We outline some alternative multivariate models of users’ reactions to IT, describe an initial empirical test of this work and argue the need for the specification of multivariate models to guide further empirical, theoretical and practical developments. In particular we argue that models of this kind can be used as aids in managing the development, implementation and use of IT.