The IPACS project: When it Hits the Fan
本文分析了一家医院信息系统开发项目失败的原因，描述了用户因系统不满足需求而拒绝测试，导致项目三年后终止的过程，适合项目管理者和决策者学习如何应对项目失败。
This case summarizes a failed systems development project at Green Valley Hospital. The project was part of a large strategic information systems plan aiming to lower costs, improve the quality of patient care and re-engineer the hospital's operations. To implement the project, the president of the hospital selected a $5.9 million system by Ibax. The users, who felt that the selected system did not satisfy their needs, rejected it during the testing process. As a result, the project was abandoned 3 years after its initiation. This case describes the key factors and behaviours that led to the failure and invites readers to apply their project management and crisis management skills and creativity in managing the aftermath of the project's failure.