情感对比策略作为社会影响的手段：来自刑事审讯员和收账员的教训

Emotional Contrast Strategies as Means of Social Influence: Lessons From Criminal Interrogators and Bill Collectors

• Anat Rafaeli · 耶路撒冷希伯来大学
• Robert I. Sutton · 斯坦福大学