Conflict and its management
综述了冲突的起因、核心过程、影响、升级与降级、情境及管理方式，包括当事人、管理者或第三方介入，并为未来研究和实践管理者提供建议。
This article reviews the conflict literature, first examining the causes of conflict, its core process, and its effects. Subsequently, we probe into conflict escalation (and de-escalation), contexts, and conflict management. When examining this last topic, we note that conflict can be managed by the disputants themselves, by managers, or by other third parties. In conclusion we suggest directions for future research and provide recommendations for practicing managers.