The intelligent enterprise a new paradigm
提出企业未来财富和生产力取决于智力资源的开发与部署，而非实物资产，并讨论了将企业活动分解为可管理的智力集群（即服务活动）的概念。
Executive Overview The development and use of technology for services—whether in the “service industries” or in manufacturing—may be the key to future wealth and productivity in advanced industrial countries. Quinn believes that the organization of enterprises and effective strategies will depend more on the development and deployment of intellectual resources than on the management of physical assets. In this article he discusses the concept of disaggregating corporate activities into manageable intellectual clusters—called service activities.