Understanding TQM
本文批判性地审视全面质量管理的不同视角，旨在为将其整合到规划、设计和实施框架中提供方向，以提升TQM的有效性。
Abstract An attempt is made to make some critical examinations relating to total quality management (TQM). The purpose is basically to capture the varied perspectives of TQM and to provide a direction for integrating them into the planning, design and implementation framework to enhance the effectiveness of TQM.