Executive Commentary
评论了Quinn和Baily关于信息技术提升服务业生产力的论文，建议企业从技术支出对业务的影响、成本效益及资源竞争角度评估信息技术项目。
The article presents a commentary on the paper “Information Technology: Increasing Productivity in Services,” by James Brian Quinn and Martin Neil Baily. The author recommends that firms ask how a technology expenditure can make a difference to the business, whether or not it's cost effective, and whether or not the information technology project is affordable, given other competing demands for resources. He says it is important to evaluate how much productivity measurement is required to make good business decisions about a proposed technology intervention.