Executive Commentary
评论了Quinn和Baily关于信息技术提升服务业生产力的论文，提出衡量IT投资的生产力需从项目匹配性、过程效率和量化收益三方面分析。
The article presents a commentary on the paper “Information Technology: Increasing Productivity in Services,” by James Brian Quinn and Martin Neil Baily. The author says the measurement of productivity as a result of information technology investment is a three-part analysis. The analysis should evaluate whether or not the particular information technology (IT) project is right for the specific firm, whether or not the IT process is itself productive, and what the actual quantitative benefits of the investment are.