Met Expectations and Turnover in Direct Selling
研究了直销人员中，期望满足（即工作预期与实际体验的差异）与离职行为的关系，发现留任者和离职者在期望满足上存在显著差异，对管理者有参考价值。
Met expectations, the difference between what one expects on the job and what one experiences, has not been discussed as a precursor to turnover among salespeople. The authors’ study of direct salespeople shows that stayers and leavers differ significantly on met expectations in both cross-sectional and longitudinal analyses. The managerial usefulness of such findings is discussed.