🌙

交换中承诺的结构

The Structure of Commitment in Exchange

Journal of Marketing · 1995
被引 957
人大 AFT50UTD24ABS 4*

中文导读

研究交换中承诺的可信度和比例如何影响关系规范、机会主义和长期承诺意图,基于行为模拟数据发现可信承诺促进关系规范和长期承诺,而机会主义会破坏关系规范。

Abstract

Commitment is an essential part of successful long-term relationships. Whereas commitments by both parties in an exchange can provide the foundation for development of relational social norms, disproportionate commitments can lead to opportunism by the less committed partner. The authors study the effect of the credibility and proportionality of commitment inputs in an exchange upon the development of relational social norms, opportunism, and long-term commitment intentions. They also investigate longitudinal effects of the credibility of long-term commitment intentions, relational social norms, and opportunism in one time period on commitment inputs and long-term commitment intentions in later periods. Data gathered from a behavioral simulation suggest that (1) the credibility of commitment inputs in exchange is positively related to the development of relational social norms, (2) and is positively related to long-term commitment intentions in the same time period, (3) relational social norms may be undermined by opportunistic conduct, and (4) the presence of relational social norms in one time period is positively related to commitment inputs and long-term commitment intentions in later periods.

社会交换理论关系规范机会主义承诺可信度长期关系