Understanding Inter-Organizational Decision Coordination
通过三个纵向案例研究，分析了欧洲玩具供应商与三家零售商之间的决策协调过程，发现不同参与方的心理模型和决策行为导致协调差异，解释了影响供应链成员间决策协调的条件。
Purpose: This article develops a theoretical framework to investigate the interaction and coordination of decision-making processes in a supply chain with multiple and inter-dependent suppliers and customers.Design/Methodology/Approach: Three longitudinal case studies on the decision coordination processes between a European toy supplier and three retailers. Findings:The case studies found different mental models, decision-making behaviours, coordination behaviours and ordering behaviours even though the toy supplier and the three retailers observed quite the same material flow behaviours.The study found explanations for these diverse behaviours by analyzing the mental models and decision-making behaviours of each involved party.Originality/value: The findings explain the conditions which lead to undesirable mental models and decision-making behaviours which affect the coordination of decisions among supply chain members.