IT Systems Implementation: Research Findings from the Public Sector
本文基于英国国家医疗服务体系（NHS）多个地区的实证研究，指出管理及财务信息系统实施中的一系列弱点和潜在问题，并提出改进项目开发、管理和实施方式的建议。
The National Health Service has embarked upon major initiatives to bring in management and financial information systems capable of relating resource usage to cost and to underpin better management and effective delivery of health care. This paper identifies a range of weaknesses and impending problem areas in implementation practice. Recent research evidence from several NHS regions is utilized to support the detailed case made for changes in how computer-based projects are developed, managed and implemented within the organization. It is suggested that the evidence and analysis would seem to have implications for all those studying, experiencing, or anticipating computerization.