An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context
通过两项研究，探讨了销售人员组织公民行为的前因，包括组织匹配感、领导支持、分配公平感和工作满意度，并检验了这些因素与组织公民行为的直接和间接关系。
The authors report the results of two studies that attempt to model antecedents of organizational citizenship behaviors in a personal selling context. They draw the antecedents from extant research and propose that the willingness to perform organizational citizenship behaviors is related to the job-related perceptions of the degree of organizational fit between the salesperson and his or her firm, level of leadership support, perceived fairness in reward allocation (i.e., distributive justice), and job satisfaction. They hypothesize and test direct and indirect relations with these constructs and organizational citizenship behaviors. Most of these relations were significant across the two studies.