Can We Talk, and Should We? Managing Emotional Conflict in Multicultural Teams
探讨多元文化团队中情感冲突的管理，分析是否以及如何通过沟通来处理这类冲突，对研究团队协作和跨文化管理的学者有参考价值。
Mary Ann Von Glinow, Debra L. Shapiro, Jeanne M. Brett, Can We Talk, and Should We? Managing Emotional Conflict in Multicultural Teams, The Academy of Management Review, Vol. 29, No. 4 (Oct., 2004), pp. 578-592