Interpreting Business Process Re-Engineering on Organization Work Flow
本文从社会学和组织学视角审视业务流程再造(BPR)原则,探讨其对提升组织内协调合作工作方法的软件的意义,发现BPR概念对大规模结构化活动有效,但与信息导向的合作式流程改进呈反向关系。
The advent and growth of recent discussion on business process re-engineering (BPR) has been accompanied by its increasing application to a myriad of research areas and approaches. This paper examines its tenets using sociological and organizational paradigms and investigates its significance for software geared to enhancing coordinative and cooperative working methods and relationships within organizations. By taking the experience of implementors of such software and using a grounded and interpretive approach, initial conclusions suggest that BPR concepts have an impact for large scale and highly structured working activities but seems to have an interestingly inverse relationship with information-oriented cooperative and user-enhanceable approaches to process coordination and improvement. Taking these themes, this paper outlines some conceptual interpretations and theoretical managerial considerations for cooperative/coordinative and process work flow implementations.