消费者选择中的归因偏差

Attribution Bias in Consumer Choice

Review of Economic Studies · 2018
被引 9
人大 A+FT50ABS 4*

中文导读

研究发现,人们在评价商品价值时,会受消费时临时状态(如饥渴、天气)的过度影响,误将状态归因于商品质量,并通过实验和游乐园数据验证了这种归因偏差。

Abstract

When judging the value of a good, people may be overly influenced by the state in which they previously consumed it. For example, someone who tries out a new restaurant while very hungry may subsequently rate it as high quality, even if the food is mediocre. We produce a simple framework for this form of attribution bias that embeds a standard model of decision making as a special case. We test for attribution bias across two consumer decisions. First, we conduct an experiment in which we randomly manipulate the thirst of participants prior to consuming a new drink. Second, using data from thousands of amusement park visitors, we explore how pleasant weather during their most recent trip affects their stated and actual likelihood of returning. In both of these domains, we find evidence that people misattribute the influence of a temporary state to a stable quality of the consumption good. We provide evidence against several alternative accounts for our findings and discuss the broader implications of attribution bias in economic decision making.

归因偏差消费者选择状态依赖消费决策