Mapping the Procedural Knowledge of Industrial Sales Personnel: A Script-Theoretic Investigation
通过两阶段研究（自由引出和验证），使用认知脚本方法绘制经验丰富的工业销售人员的程序性知识，描述四种销售情境下的共同目标、计划和互动活动，为销售绩效和培训提供实证基础。
Selling is the primary performance-related activity in the sales job, yet descriptions of the task-specific knowledge of sales personnel are rare. In a two-phased (free elicitation and validation) study, the authors used cognitive script methods to map the procedural knowledge of experienced, effective industrial salespersons. Commonalities in the selling objectives, sales call planning activities, and sales call interaction activities for four selling situations are described. These script norms provide rich, activity-based descriptions of salesperson knowledge as empirical content for future theoretical investigations and practical applications in sales performance and sales training.