The impact of TQM institutionalization on transactions cost calculations in customer-supplier relationships
研究了全面质量管理制度化如何影响管理者对交易成本的感知，发现制度化以及资产专用性和客户-供应商相互依赖等因素都会塑造交易成本计算。
Little research has been done on managerial perceptions of transaction costs, or on the impact of institutions on the calculation of transactions costs. In this study we develop a model that evaluates the effects of institutional forces on transactions costs calculations in the context of the institutionalization of total quality management. Our findings indicate that institutionalization does indeed shape perceptions of transactions costs, as do factors already associated with the transaction cost model, such as asset specificity and interdependence of customer and supplier. Our findings have important implications for research into both institutionalization and transactions costs analysis.