Developing and Implementing Is: A Case Study Analysis in Social Services
本研究通过案例分析了社会服务领域信息系统项目的开发与实施，发现参与式设计和人员因素是成功的关键，并总结了该领域项目的特殊特征。
Many organizations fail to implement or reap the benefits of information systems (IS) projects. The social care sector is not yet a great user of information technology (IT) and the thinking about IS is generally less well-developed than, for instance, in the health care sector. Research in health informatics indicates that there are special problems in creating integrated solutions and achieving the uptake of systems. This project was therefore undertaken with the benefit of experience of previous projects in health and social services and in the expectation that attention to participative design and people factors would be the key determinants of success. The paper describes the outcomes and draws conclusions about the special characteristics of IS projects in social services.