In pursuit of humanised order picking planning: methodological review, literature classification and input from practice
这篇综述采用多种方法，分析当前订单拣选规划模型如何融入人的技能、行为和感知，并结合实践访谈提出五大人因整合构念及改进建议，为设计以人为本的工作系统提供基础。
At the core of every high-performing warehouse is an efficient order picking (OP) system. To attain such a system, policy choices should be carefully aligned with subjects responsible for the actual picking within the established system. Despite recent advancements in automating the picking process due to Industry 4.0, human operators will continue to play a crucial role in the future of warehousing. However, unlike robots, human operators have specific skills, conduct, and perceptions, which are only partly accounted for in current planning models. This review adopts a multimethod approach to identify and analyse how these phenomena are currently integrated into OP planning problems. In addition, we assess the relevance and adequacy of human factors modelling in academic literature with practice-based insights gathered via semi-structured interviews. This leads to five major human factors integration constructs and dedicated recommendations on how to refine them. We then take the analysis one step further and make suggestions on how to integrate these constructs with leading research methodologies in the context of Industry 5.0. The results highlight the prevalent need to increasingly account for psychosocial phenomena and their impact on operational performance. Future research opportunities provide a substantiated foundation to assist in human-centric work design.