Mutuality in AI-enabled new public service solutions
本文从互惠性和信任视角探讨AI在公共服务中的伦理评估，基于芬兰政府服务案例，指出互惠性治理规则常被忽视，强调系统性伦理方法和用户积极参与的重要性。
This article explores the policy background of AI in ethical public services by applying the perspective of mutuality and trust to give a better understanding of the ethical evaluation of AI-enabled public services. The findings from Finnish government services emphasize that establishing governance rules arising from mutuality is not often viewed as a precursor to ethical evaluation, which was done post-facto with limited user engagement. We conclude that structured by a social mutuality framework, mutuality requires a systemic approach to ethics and active user engagement, which in turn requires an investment of time and cognitive attention by all agents involved.