公开抱怨：因祸得福？教育召唤作为一种仁慈的过程，赋予消费者在品牌社交媒体上发声的权利

Public complaining: A blessing in disguise? Educational calling as a benevolent process that gives consumers voice on brands’ social media

• Iris Siret 通讯
• William Sabadie · 里昂大学