Introducing strategic measures in public facilities management organizations: external and internal institutional work
通过对八家公共设施管理组织的访谈和两家组织的跟踪观察，研究了引入战略措施对组织内外关系的影响，发现官员通过外部和内部制度工作来重新定位组织在制度场域中的位置，并揭示了内外工作之间的张力如何影响日常实践。
To increase knowledge about the consequences of introducing strategic measures in public organizations, for both intra- and interorganizational relationships, interviews in eight - and shadowing in two - public facilities management organizations were performed. Using a frame for data analysis based on institutional work, findings show that, when introducing strategic measures, public officials worked to place their organizations in a new position within the institutional field. During this process, officials engaged in both external and internal institutional work. The findings highlight how tensions between working externally and internally, influences public officials' day-to-day practices.