Parasitic universes: Organisational and technological meddling in the social
研究新金融技术如何以寄生方式介入工作组织，通过英国非营利社会护理机构和零售银行的案例，揭示技术带来的无序和能动性形式。
Abstract Debates about technology theorising ‘the social’ solely on dyadic and fixed positional terms fail to grasp important ways that new financial technologies participate in work organisations. As an alternative, we build on the work of Michel Serres to propose that these technologies already inhabit triadic and relational parasitic universes in which they introduce interruptions that do much more than mediate between degrees of technological and social determinism. To understand the forms of agency this affords, we analyse two contrasting studies of workplaces where financial technologies were introduced. In a UK non‐profit social care organisation, relations of care were fundamentally disrupted by disorderly, dysfunctional forms of agency, whereas in UK retail banking, management used disorder to strategically obscure their own agency. Technological innovation and ‘future of work’ narratives are shown to feed each other, in service to interests that benefit from the repurposing of technologies, people and organisations.