What’s the Inside Scoop? Challenges in the Supply and Demand for Information on Employers
研究发现Glassdoor上对求职者最有价值的负面信息最易引发雇主报复，导致员工不愿披露或隐瞒身份，削弱信息价值，高评分仅增加小公司求职申请，形成两难困境。
Workers struggle to understand prospective employers. Through experienced workers’ volunteered reviews, Glassdoor is a platform seeking to provide information about prospective employers to job seekers. We find that the content most valuable to job seekers (negative information) is the kind most risky to supply, pointing to a catch-22. Higher ratings increase job applications to smaller firms only, creating an incentive for them to discourage negative reviews. Concerns about employer retaliation discourage negative reviews and motivate employees who do disclose to conceal aspects of their identity, degrading the information’s value. Reputation institutions provide valuable but partial solutions to workers’ information problems.