零售还是消费者责任?:对热衷促销的消费者和市场参与者关于食物浪费与食物价格的反思

Retail or consumer responsibility?—Reflections on food waste and food prices among deal‐prone consumers and market actors

BUSINESS STRATEGY AND THE ENVIRONMENT · 2022
被引 34
人大 A-ABS 3

中文导读

通过24个深度访谈,研究消费者和市场参与者如何看待食物浪费的责任归属,发现责任并非单方面,而是随时间在消费者和零售商之间双向扩展。

Abstract

Abstract Supermarkets have been criticized by nongovernmental organizations (NGOs) for pricing tactics that trigger overpurchase, which may subsequently lead to food waste. Some retailers have responded by abolishing price promotions. However, is it the macro‐level of the market structure, or the micro‐level of the consumer, that is to blame for food waste? With an outset in consumer responsibilization theory and through 24 in‐depth qualitative interviews, we explore how consumers and institutional actors perceive the responsibility for food waste in the interface between retailers and consumers, and how this perception has evolved. We identify two responsibility narratives—one that portrays the consumer as a self‐governed actor and the other as interdependent on the institutionally shaped context. We uniquely show that over time, a process of hybrid responsibility expansion has led to an extension of the consumer's responsibility into the retailer's domain of action, and vice versa. Findings highlight that responsibilization is not either on the consumers or retailers' side and can expand for both. This provides a nuance and a new contribution to the theory. For businesses, our results imply that abolishing price promotions does not align with consumer's ascription of responsibility. In turn, actions that involve collaborations of actors, including consumers, speak much more to the perception of responsibility expansion.

食物浪费零售营销消费者行为市场结构责任归属