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消费者污染:消费者如何反应于被他人触碰过的产品

Consumer Contamination: How Consumers React to Products Touched by Others

Journal of Marketing · 2006
被引 270
人大 AFT50UTD24ABS 4*

中文导读

研究消费者在购物时对他人触碰过的产品评价更低的现象,通过实验验证了厌恶感是背后的心理机制。

Abstract

Although consumers like to touch products while shopping, the authors propose a theory of consumer contamination, positing that consumers evaluate products previously touched by other shoppers less favorably. The authors test the theory by manipulating cues that increase the salience that consumer contact has occurred. Furthermore, the authors investigate the role of disgust as the underlying mechanism of the theory.

消费者行为营销社会心理学认知心理学