公共管理组织决策的认知微观基础与社会心理机制

The Cognitive Micro‐foundations, and Socio‐psychological Mechanisms, of Organizational Decision‐Making in Public Management

BRITISH JOURNAL OF MANAGEMENT · 2022
被引 13
人大 A-ABS 4

中文导读

研究基于巴西公共服务管理者的调查数据,发现理性推理驱动战略规划和组织自发性两种决策方式,而直觉推理仅驱动战略规划;官僚制和组织学习作为社会心理机制调节这些关系。

Abstract

Abstract How do cognitive micro‐foundations impact organizational decision‐making in public management? The study focuses on the relationships between two cognitive micro‐processes (intuitive, type I and rational, type II) and the contrasting organizational decision‐making approaches of strategic planning and organizational spontaneity. Drawing on survey data from managers working across a range of public services in Brazil, the findings reveal that rational reasoning drives both approaches to organizational decision‐making. Intuitive reasoning, on the other hand, is observed to drive strategic planning only. Two socio‐psychological mechanisms moderate the core relationships: bureaucracy strengthens the rational reasoning–planning relationship, but weakens the intuitive reasoning–spontaneity relationship, while organizational learning plays a critical role in activating the intuitive reasoning–organizational spontaneity relationship. Post‐hoc analysis of variance reveals a group of public service organizations that rely heavily on both decision‐making modes and highlights the core features enabling paradoxical decision‐making.

公共管理组织决策认知心理学战略规划组织学习