Government responsiveness and citizen satisfaction: Evidence from environmental governance
基于中国79,360条环境诉求和100,905份公民评估数据，研究了政府回应风格（行动型、解释型、转介型）对公民满意度的不同影响，以及中央环保督察和纪录片《穹顶之下》等外部压力的调节作用。
Abstract Prior research has overlooked the dynamics between government responsiveness and citizen satisfaction. This article addresses this gap by examining (1) how styles of government responses affect citizen satisfaction differently and (2) how external events moderate the effects of government responsiveness on citizens. Drawing upon 79,360 environmental demands sent to local leaders in China and 100,905 Chinese citizens' environmental assessments collected from 2013 to 18, this study finds that actional and explanatory responses positively influence citizen satisfaction, while referral responses negatively affect citizen satisfaction. Moreover, these relationships are subject to the moderating effects of exogenous pressures. Top‐down pressure from the central government's environmental inspections and bottom‐up pressure from the environmental documentary Under the Dome represent two types of exogeneities during the study period. The findings corroborate a dynamic government‐citizen relationship that is shaped by government responding actions and sociopolitical changes.