“今天我能如何帮助您？”人工智能聊天机器人在小型家族企业中的应用及顾客情感承诺的调节作用

“How mAy I help you today?” The use of AI chatbots in small family businesses and the moderating role of customer affective commitment

• Ioannis Rizomyliotis 通讯
• Minas N. Kastanakis
• Apostolos Giovanis
• Kleopatra Κonstantoulaki
• Ioannis Kostopoulos