Migration and financial transactions: factors influencing mobile remittance service usage in the pandemic
基于UTAUT模型，加入感知成本和感知安全，调查了344名用户，发现绩效期望、努力期望、感知成本和感知安全显著影响移动汇款应用的使用意愿，而社会影响和便利条件影响不显著。
Purpose In the global migration crisis COVID 19 had devastating consequences. Workers were confined to their locations due to travel restrictions and working from home became “working away from home” for millions of migrant workers. Mobile financial services emerged as key to livelihood of the mobile remittance recipients. It is essential for service providers to gain insights of users' motives to use mobile remittance services. Design/methodology/approach This study proposed the model by extending unified theory of acceptance and use of technology (UTAUT) model and integrating by perceived cost (PC) and perceived security (PS). Based on the survey data ( n = 344) the proposed model was tested using analysis of variance (ANOVA) analysis. Findings The findings reveal that performance expectancy, effort expectancy, PC and PS affect the users' behavioral intention (BI) to use mobile remittance applications. Social influence nonsignificantly affects the BI and there is no significant influence of facilitating conditions on user behavior. Originality/value The volume of migrant workers preCOVID 19 reached 3.5% of the global population, the shear number of unprotected workers plunged into devastation by the COVID-19 impact is huge to cause an economic meltdown. Under the pandemic crisis conditions, the findings provide several practical implications on how service providers could improve their products and services to increase mobile remittance applications usage.