User-orientation in public service organizations: making use of value as a thick concept
本文探讨价值概念在公共服务中的含义，通过市政服务利益相关者访谈展示价值作为厚概念如何促进用户导向，强调需包含多种价值视角和时间框架。
Value is a key concept in public service logic. However, exactly what the concept of value brings to public services, where the value of a service cannot be linked to a cost or a payment, has not received much attention. In this article, examples are shown of how value is expressed empirically by a corpus based on interviews with various stakeholders in a municipal service context. The study presents the value concept as a thick concept, and as a way of approaching user-orientation, but only if several value perspectives and timeframes are included, and if the user’s perspective (not user-perspective) is highlighted.