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授人以渔:自主援助在引发捐赠中的作用

Teach a Man to Fish: The Use of Autonomous Aid in Eliciting Donations

Journal of Marketing Research · 2022
被引 9
人大 AFT50UTD24ABS 4*

中文导读

研究发现,相比强调满足即时需求的传统募捐方式,倡导帮助受助者实现自给自足的自主援助诉求更能激发人们的捐赠意愿,其作用机制是通过感知影响和希望感。

Abstract

Nonprofit organizations often position their charitable efforts as fulfilling the immediate needs of those who are disadvantaged (termed “immediate aid appeals”). This study explores an alternative positioning strategy focused on the use of autonomous aid appeals, which promote the use of donated funds to facilitate the eventual self-sufficiency of those in need. Seven studies show that people are more likely to donate to a charity that uses autonomous aid appeals than immediate aid appeals. The authors generalize this effect to various contexts and examine it with actual donation behavior. They find that managerially relevant boundary conditions support a serial mediation model first through perceptions of impact and then by feelings of hope for the recipient's future. To support the proposed framework, they conduct mediation analyses and two process-by-moderation studies. The findings have practical implications for charities and their promotional messaging.

非营利组织捐赠行为社会心理学营销策略