Managing through a crisis: emotional leadership strategies of high-growth entrepreneurs during the COVID-19 pandemic
本研究基于对57位高增长企业家在新冠疫情期间的173次纵向访谈，探讨他们如何运用情感劳动作为内部危机应对策略，并揭示情感实践与经济韧性战略之间的张力。
This study explores how high-growth entrepreneurs use well-being and emotional labour as tools to respond to crises. Drawing on 173 longitudinal interviews with 57 high-growth entrepreneurs during the Covid-19 crisis, we explore internal crisis response strategies. The data show that entrepreneurs employ a variety of emotional labour practices which produce organizational resilience. However, these practices are in tension with the strategic practices required for economic resilience. We show how the emotional of entrepreneurs serves as part of their crisis leadership strategy. This adds a new perspective to the literature on entrepreneurial crisis and resilience by showing the complexity of internal reactions to sudden and prolonged shocks.