Adapting emerging digital communication technologies for resilience: evidence from Nigerian SMEs
基于创新扩散理论，通过访谈42家尼日利亚中小企业，发现新兴数字通信技术通过促进联系、协作、流程多样化和供应链灵活性来激活企业韧性，并揭示了企业抵御错误信息的能力。
Drawing on the Diffusion of Innovation Theory, this study explores how emerging digital communication technologies (EDCT) affected SMEs' resilience during the COVID-19 pandemic. We employed an inductive and qualitative approach to investigate 42 SME operators in a weak institutional developing country-Nigeria. Our findings show that EDCT played a critical role in activating SMEs' resilience during the crisis through four drivers: facilitating connections and bonding with staff, clients, and suppliers; enabling collaborations; activating process diversification; and enhancing supply chain flexibility. Furthermore, we highlight the distinct ability of Nigerian SMEs to buffer themselves against misinformation arising from the use of EDCT. This study sheds light on an EDCT Diffusion Model for resilience.