感知顾客旅程创新性与顾客满意度：一种混合方法
Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach
Annals of Operations Research · 2022
被引 18
ABS 3
- Dagnachew Leta Senbeto
- Tan Vo‐Thanh
- Mustafeed Zaman 通讯
- Trung Dam-Huy Thai
- Rajibul Hasan
顾客满意度服务营销顾客旅程创新性混合方法研究