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帮助那些隐藏的人:预期的污名化驱动隐藏行为与破坏性的债务循环

Helping Those That Hide: Anticipated Stigmatization Drives Concealment and a Destructive Cycle of Debt

Journal of Marketing Research · 2022
被引 17
人大 AFT50UTD24ABS 4*

中文导读

研究发现,中产阶级债务人对债务的预期污名化会引发隐瞒、社交支出和回避帮助等行为,阻碍债务减少并损害福祉;与金融教育公司合作的实地实验表明,社区支持能帮助预期污名化者减少债务。

Abstract

Debt accumulation has been linked to materialism, impulsivity, shortsightedness, self-control, and lifestyle preferences. However, applying stigma theory allows novel insights into debt accumulation for middle-class individuals who access a variety of credit-related products. The authors define anticipated stigmatization of debt as the negative judgment and discrimination an individual expects to experience because of their consumer indebtedness. Results from a series of studies demonstrate that although financial stress motivates behaviors designed to reduce debt, debtors who anticipate stigmatization perform a variety of concealment behaviors (secrecy, social spending, and help avoidance) that hinder debt reduction and have negative effects on well-being. To understand how to help these individuals, the authors collaborated with a financial education company, designing a field experiment to examine the efficacy of a behavior change course. Individuals who anticipated stigmatization and formed new social connections in a community-based condition reduced their consumer debt. Although the emotional effect of community-based support has been examined in other stigma contexts, this study is the first to investigate the effect on well-being in a debt context and link social benefits to actual behavior change in terms of debt reduction behaviors and debt repayment.

消费者债务污名理论行为经济学金融教育