Supply chain coordination with strategic customers: Yield uncertainty and replenishment tactic
研究了在需求和产量双重不确定下，面对战略顾客的供应链如何通过补货策略和合同协调实现帕累托改进，对供应链管理者有参考价值。
Supply capability and strategic customer behavior jointly influence the operations management in a supply chain (SC). Few studies have been conducted to reflect such a composite impact from the supply side and the demand side. The aim of our article is to fill this gap by focusing on the SC facing strategic customers under demand and yield uncertainty. Specially, we emphasize the importance of replenishment tactic in keeping a stable supply level, and discuss the corresponding impact on the input quantity decision of the SC under yield uncertainty. Two scenarios are investigated: (i) without the market service-level (MSL) constraint and (ii) with the MSL constraint. The SCs under different scenarios are coordinated by various contracts. Meanwhile, by adjusting corresponding contract parameters, the SC members can achieve Pareto improvement. The numerical analyses are used to examine the validity of the conclusions derived.