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今天还是明天多存钱:紧迫性在预先承诺设计中的作用

Save More Today or Tomorrow: The Role of Urgency in Precommitment Design

Journal of Marketing Research · 2023
被引 11
人大 AFT50UTD24ABS 4*

中文导读

研究提出两种预先承诺方式(同时与顺序)影响消费者对行为紧迫性的推断,进而影响远见行为的采纳,通过现场实验和实验室研究验证了顺序预先承诺通过提升紧迫感促进储蓄。

Abstract

To encourage farsighted behaviors, previous research suggests that marketers should invite consumers to precommit to adopting these behaviors “later.” However, the authors propose that people will draw different inferences from different types of precommitment offers, and that these inferences can help explain when precommitment is (and is not) effective at increasing adoption of farsighted behaviors. Specifically, the authors theorize that simultaneously offering consumers the opportunity to adopt a farsighted behavior now or later (i.e., offering “simultaneous precommitment”) may signal that the behavior is not urgently recommended; however, offering consumers the opportunity to adopt that behavior immediately and then, only if they decline, inviting them to adopt it later (i.e., offering “sequential precommitment”) may signal just the opposite. In a multisite field experiment (N = 5,196), the authors find that simultaneously giving consumers the chance to increase their savings now or later reduced retirement savings. Two preregistered lab studies (N = 5,080) show that simultaneous precommitment leads people to infer that taking action is not urgently recommended, and such inferences predict less adoption of recommended behaviors. Importantly, offering sequential precommitment increases inferred urgency, predicting greater adoption. Together, this research advances knowledge about the limits and potential of precommitment.

消费者行为行为经济学营销策略储蓄决策