物理数字技术与环境在客户和公民旅程中实现突破性创新：一项批判性文献综述与未来议程

Phygital technologies and environments for breakthrough innovation in customers' and citizens' journey. A critical literature review and future agenda

• Pasquale Del Vecchio 通讯
• Giustina Secundo
• Antonello Garzoni