Distance is no longer a barrier to healthcare services: current state and future trends of telehealth research
本文从商业视角系统综述远程医疗研究，通过文献计量分析揭示十大主题，为学者和管理者提供研究现状与未来方向。
Purpose Taking a business lens of telehealth, this article aims to review and provide a state-of-the-art overview of telehealth research. Design/methodology/approach This research conducts a systematic literature review using the scientific procedures and rationales for systematic literature reviews (SPAR-4-SLR) protocol and a collection of bibliometric analytical techniques (i.e. performance analysis, keyword co-occurrence, keyword clustering and content analysis). Findings Using performance analysis, this article unpacks the publication trend and the top contributing journals, authors, institutions and regions of telehealth research. Using keyword co-occurrence and keyword clustering, this article reveals 10 major themes underpinning the intellectual structure of telehealth research: design and development of personal health record systems, health information technology (HIT) for public health management, perceived service quality among mobile health (m-health) users, paradoxes of virtual care versus in-person visits, Internet of things (IoT) in healthcare, guidelines for e-health practices and services, telemonitoring of life-threatening diseases, change management strategy for telehealth adoption, knowledge management of innovations in telehealth and technology management of telemedicine services. The article proposes directions for future research that can enrich our understanding of telehealth services. Originality/value This article offers a seminal state-of-the-art overview of the performance and intellectual structure of telehealth research from a business perspective.