A critique of public service logic
本文批判性地审视了公共服务逻辑(PSL)的概念框架,指出其主观和集体的使用价值创造概念忽视了政治经济学中的相关理论,并过度借鉴了营销理论,认为PSL作为研究公共价值的框架缺乏说服力。
This paper charts the evolution of public service logic’s (PSL) conceptual framework examining Stephen Osborne’s work and some 20 other researchers using the framework. It critically scrutinizes five significant aspects of PSL theory arguing that the subjective and collective notion of use-value creation ignores the important theorization of use-value in political economy and transfers too much from Vargo and Lusch’s marketing theory. It briefly comments on how PSL might apply to non-European contexts and cultures. The criticisms lead to the conclusion that PSL is an unconvincing research framework into public value.