Leading for Resilience: Fostering Employee and Organizational Resilience in Tourism Firms
基于资源保存理论，研究斯里兰卡旅游企业在新冠疫情初期，领导行为如何通过员工韧性（认知、行为、情境）影响组织韧性（计划性与适应性），为旅游行业危机恢复提供建议。
Grounded in conservation of resources (COR) theory, this study identifies the effect of leadership behaviors on the resilience of tourism firms and employees in Sri Lanka during the early stages of the COVID-19 crisis. The developed conceptual model links the resilient leadership behaviors of vision sharing, leadership of tasks, and management of change with employee resilience (cognitive, behavioral, and contextual) and organizational resilience (planned and adaptive). The findings highlight that resilient leadership behaviors in the early stages of the pandemic enhanced both employee and organizational resilience. The contextual and behavioral dimensions of employee resilience mediated the effect of resilient leadership behaviors on organizational resilience. The study offers suggestions for the development of organizational resilience and the specific support that may facilitate the recovery of the tourism sector from the COVID-19 crisis.