The impact of telework on the satisfaction of U.S. federal workers
基于2012-2015年和2020年联邦雇员调查数据，发现频繁远程办公提升了工作满意度、晋升机会、公平待遇、上下级关系，并在疫情期间降低了离职意愿。
Evidence has been somewhat mixed on how telework affects job satisfaction, career advancement, and relationships with supervisors. Larger samples and better measures of telework and control variables, however, suggest that frequent telework increased satisfaction with jobs, advancement opportunities, fair treatment, supervisors, and co-workers in both the 2012–2015 and the 2020 Federal Employee Viewpoint Surveys. A quasi-experimental analysis shows that switching to frequent telework during the pandemic decreased turnover intentions. Employees now understand the benefits of teleworking. Supervisors must learn to communicate and monitor performance online in this new reality or face increased resistance and turnover.