A look at the future of work: The digital transformation of teams from conventional to virtual
基于动态能力理论，通过18次深度访谈，识别了团队从传统向虚拟环境转型所需的个人与组织层面的技能和能力，包括沟通差异、入职挑战及七种数字动态能力。
This study addresses the challenges of digitally transforming teams from conventional to virtual environments in response to the unique conditions of a global pandemic lock-down and the need for business survival, rather than as a proactive strategic move initiated and encouraged by senior management. Based on dynamic capabilities theory, we use 18 in-depth interviews to identify the skills and capabilities required for successful transition at the individual and organizational levels. First, at the individual level, communication differences (i.e., informal vs. formal, spontaneous vs. structured, and synchronous vs. sequential) were identified when comparing conventional and virtual teams. Second, at the organizational level, this study identified several challenges related to the digital transformation of teams (e.g., onboarding challenges, barriers in the virtual environment, structural challenges, new team roles such as change manager, chief officer of happiness, etc.). Finally, seven different digital dynamic capabilities are proposed for teams transforming to a virtual environment.