(In)visible everyday work of fostering a data‐driven healthcare and social service organisation
本文通过2.5年民族志研究，揭示知识生产与技术专家团队在推动组织向数据驱动转型中承担的四种日常协调工作，以及护理人员不可见的支持性劳动，帮助理解转型的复杂性、权力动态和不稳定性。
Abstract This article combines the frameworks of (in)visible work and articulation work to examine the everyday articulation work ascribed to a knowledge production and technology expert team (KT) in the transition to a data‐driven healthcare and social service organisation. The article structures the results of an ethnographic study spanning 2.5 years around four roles of the KT's work: (1) mediating messy and incomplete technologies in‐the‐making, (2) facilitating bleeding‐edge technologies in‐the‐making, (3) coaching in new data practices and technologies in‐the‐making, and (4) advocating for care staff. Additionally, insights are provided into the invisible articulation work of the care staff performed in support of these KT roles. With these results, the study advances our understanding of the complexity, power dynamics, and instability of work invested in transitioning to a data‐driven public organisation. It also contributes to the critical discussion on the perpetual piloting nature of this transition.