Workarounds as generative mechanisms for bottom‐up process innovation—Insights from a multiple case study
通过一项为期两年的多案例研究，揭示了变通做法如何在组织中扩散，并作为生成机制推动自下而上的流程创新，对管理者和IT设计者理解非正式创新路径有参考价值。
Abstract Workarounds are goal‐driven deviations from the standard operating procedures performed to overcome obstacles constraining day‐to‐day work. Despite starting as temporary fixes, they can become established across an organisation and trigger the innovation of processes and IT artefacts that can resolve misfits permanently. Although prior research has elicited antecedents and types of workarounds, it is not known how workarounds diffuse in an organisation and, thereby, innovating co‐workers' activities, IT artefacts, and organisational structures. The results of our multiple two‐year case study provide unique empirical insights into the diffusion of workarounds and how they can act as generative mechanisms for bottom‐up process innovation.