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设计数字市场产品:数字企业如何应对生成性数字技术与当前环境之间的张力

Designing Digital Market Offerings: How Digital Ventures Navigate the Tension Between Generative Digital Technology and the Current Environment

MIS Quarterly · 2022
被引 43
人大 A+FT50UTD24ABS 4*

中文导读

研究了六家德国金融服务业数字企业在设计数字市场产品时,如何通过界定技术范围、借助数字对象转换和探索解决方案空间三种机制,在愿景与现实环境之间构建缓冲,以应对生成性数字技术与现有条件之间的张力。

Abstract

Digital ventures must navigate a key tension as they design new digital market offerings—that is, products or services that are embodied in digital technologies or enabled by them. On the one hand, digital ventures pursue a vision that builds on what might be possible through the generative potential that digital technology offers; on the other hand, they face an environment in the here and now, with existing customer preferences, extant regulations, and legacy technology. Taking a designing view, we trace how six independent digital ventures in the German financial services industry dealt with this tension as they created their digital market offerings. Our findings suggest that digital ventures enact three designing mechanisms to resolve the tension: bounding the technology scope, transposing through digital objects, and probing the solution space. Through these mechanisms, digital ventures construct a buffer—one that has functional, material, and temporal dimensions—between the vision they gradually realize through their market offering and the here-and-now conditions of the environment that digital ventures enter.

数字创业数字技术市场设计金融服务