No two-party game: how third-sector organizations alter administrative burden and improve social equity
通过荷兰志愿者组织“债务援助伙伴”的纵向案例研究，识别出第三部门组织作为政策企业家、边界跨越者、共同生产者、管理者和危机管理者五种角色，改变行政负担并改善社会公平。
Administrative burdens limit access to government services and threaten social equity due to their disproportionate impact on disadvantaged groups. Third sector organizations can reduce administrative burdens and help individuals to overcome them. Both theoretically and empirically we know little about the different ways in which third-sector organizations do so. Through a longitudinal case study of the Dutch volunteer organization ‘Debt Aid Buddy’, we identify that third-sector organizations can alter administrative burdens as policy entrepreneurs, boundary spanners, co-producers, stewards, and crisis managers. Studying the implementation of these roles can integrate administrative burden research with literature on New Public Governance.